NetSuite/IT Admin
Job Description:
The NetSuite/IT Admin will be responsible for assisting with the upkeep of the company’s IT systems, with specific focus on NetSuite; ensuring they are running efficiently and securely. This includes managing networks, hardware, software, and troubleshooting any IT-related issues. The NetSuite/IT Admin plays a key role in maintaining and improving the company’s technological environment.
Responsibilities include but are not limited to:
- Manage the administration, support, and training for business/customer systems including but not limited to Netsuite, Hubspot, Customer Web Portals, Website backend, Chat services and internal systems
- Create Netsuite reports, alerts and dashboards
- Train users on newly deployed systems and system enhancements
- Set up new users, update permissions, modify user roles
- Log, track and troubleshoot user reported systems issues
- Assist in deployment of new systems and functionality
- Assist with User Adoption of new programs
- Working with Application Development Team, create documentation, conduct pre and post deployment testing
- Monitor health and performance of business/customer systems and integrations
- Maintain and update documentation for all business systems, their functionality, customizations, integrations, code and user instructions
- Assist Director on various projects and department responsibilities
Qualifications and Desired Skills:
- Minimum 3 years of experience in IT administration, network management, and systems support.
- Excellent organizational skills
- Creative thinking for sophisticated solution design and issue resolution.
- Excellent, proven interpersonal, written, and verbal communication skills.
- Ability to multi-task, problem solve and think on own feet.
- Being enthusiastic, able to motivate a team to achieve results.