“Technology is constantly changing. So change within an organization is inevitable. Everyone is aware of this simple fact, but that doesn’t make it any less of a disruptor or a burden on the people that are affected. I think people learn more when they feel respected, heard and valued. That’s why I teach people and guide the ACM team with respect, integrity, and transparency. I think that’s kind of my leading philosophy with ACM.”
—Bethany Volin, ~Senior Adoption & Change Management Consultant and Manager

Behavior drives culture change. Culture change drives results.

Unified Communications technology is advancing at an exponential rate – but in the average enterprise, it tends to follow a stair-step pattern of adoption. We use a technology platform for years and then – boom! – dramatic change happens. People can get left behind. Productivity falters. Users are unhappy. IT is overwhelmed with requests for exceptions.  

It’s seductive to think that users will embrace the “new” on their own. In our experience, it doesn’t always work this way. To successfully roll out new technologies, we need to comprehend the user experience up front.

We take a human-centric approach to changing how we communicate and collaborate.

Our Adoption and Change Management practice starts with the user – right down to how we integrate front line users in our discovery workshops. Switching from a legacy communications system to a unified communications platform is disruptive to every facet of the user’s professional life, so fully embracing the human need to feel included, listened to, and patiently treated with professional courtesy is at the heart of what we do.

From live instructor-led training workshops with users to train-the-trainer sessions to one-on-one white glove executive consulting, we take a multi-touch, personal approach to giving new users the tools and the experiences they need to shift behaviors. The result is faster uptake and rapid adoption.  

It’s never too late. But it’s smart to be early.  

When is the best time to bring in adoption and change management when heading into a new unified communications deployment? As with most technology projects, doing the hard work early in the process tends to reduce friction later on.

So our advice is simple. An investment in training your end users early in the process of rolling out a new unified communications deployment will save you from having to invest heavily in fixing a problem after users have had a bad experience with it.

It’s never too late – but it’s easier to do it as early as possible.  

Bringing our Adoption & Change Management consultants on board early in your process means faster ROI, happier users, less friction, and fewer support tickets. 

Book a call with us today and see how we can help.