UC Support Services & UC CareTM
Dedicated Support for Every Step
UC Care enhances IT Support with dedicated resources, inventory tracking, and dynamic problem-solving, ensuring meeting rooms are always ready and functioning smoothly.
Let Your IT Team Do What They Do Best
Leave The Meeting Rooms to UC
Be honest. Your IT department is already stretched. UC Care is an extension of your team, making sure your meeting rooms run smoothly while your team stays focused on their high-value work. From routine monitoring and maintenance to incident resolution, UC can handle it all. With 40+ years of AV experience, no one can do it better.
Global Partner Network
Rely on a Foundation of Global Expertise & Relationships
Our service team supports thousands of rooms worldwide, but we don’t do it alone. In addition to our extensive experience, we work closely with a global network of partners and know exactly who to call (and when to call them) to keep things running smoothly.
What’s Included in UC Care
UC Care Services
UC Care ensures your meeting spaces stay reliable, your teams stay productive, and your IT resources stay focused on strategic priorities. Here’s what our team does so you don’t have to:
Remote Monitoring
Catch issues before users do with live alerts, reporting, and proactive updates and maintenance.
Platform-Level Support
Teams. Zoom. SIP. We don’t just install—we support and optimize for long-term success.
Lifecycle Management
We help you stay current with firmware, patches, and platform updates—without surprises.
Unlimited Remote Support
We jump in quickly with expert remote support
Training & User Enablement
We handle training, adoption materials, and refreshers so you don’t have to explain touch panels for the 200th time.
Optional On-Site Support
When you really need someone in the room, we offer optional second day dispatch for on-site support

“Very fast response… and my concerns were addressed swiftly. Couldn’t ask for better service.”
Doosan

“Hazel was awesome. Communication never stopped… The location was very difficult…but we got it done.”
Adtelem Real Estate

Who We Support
Designed for Complex Environments
We support IT teams across a wide range of industries, including:
Healthcare
Finance
legal industry
Legal
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Manufacturing
Proactive Service and Rapid Responses
How it Works
We do our best to make meetings simple and reduce the burden on you. We work hard to make sure everything stays on track, and if there is a problem, quick solutions and great customer care are top priority.
1
Documentation/Learning
We document your systems and set up monitoring so we can act fast when need.
2
We Monitor & Manage
We keep your infrastructure current and make sure things are working as they should.
3
You Call, We Jump In
No re-explaining or layers of support, just real-time help.
4
Adjust as You Grow
Add rooms, change configurations, not a problem! We will grow with you.
Leave the meeting room support to the AV experts.
Let’s talk about having one less thing to worry about.