The Sales Coordinator is responsible for providing administrative support to the sales team, managing customer inquiries, coordinating sales-related activities, and assisting in the development of sales strategies. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Sales Support:
- Assist the sales team with the preparation of sales presentations, proposals, and contracts.
- Handle customer inquiries, ensuring they are addressed promptly and accurately.
- Maintain and update customer databases with accurate and current information.
- Coordinate and distribute sales leads to the appropriate sales team members.
- Order Management:
- Process sales orders and ensure timely delivery of products or services.
- Monitor the status of orders and communicate any issues or delays to customers and the sales team.
- Liaise with other departments (e.g., logistics, finance) to ensure seamless order fulfillment.
- Reporting & Analysis:
- Generate and distribute sales reports, including sales forecasts, pipeline reports, and performance metrics.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Assist in the preparation of sales budgets and forecasts.
- Customer Relationship Management (CRM):
- Maintain the CRM system, ensuring that all customer interactions are logged and updated.
- Assist in the development and implementation of customer retention strategies.
- Provide customer support as needed, ensuring a high level of customer satisfaction.
- Event Coordination:
- Assist in the planning and execution of sales events, trade shows, and other promotional activities.
- Coordinate logistics for sales meetings, including scheduling, venue booking, and preparation of materials.
- Administrative Duties:
- Manage the sales team’s calendar, including scheduling meetings and appointments.
- Provide general administrative support as needed, including answering phones and managing correspondence.
Qualifications:
- Experience in a sales support or administrative role.
- Experience with CRM software and sales analytics tools is a plus.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Attention to detail and a high level of accuracy.
- Ability to work independently and as part of a team.
Key Competencies:
- Customer-focused mindset.
- Problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Strong time management skills.
