Returns and Exchanges

Smooth, Hassle-Free Returns & Exchanges

At UnifiedCommunications.com, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make your return process as smooth and hassle-free as possible. 

A. General Return Policy 

We want to make your return process straightforward. Returns for hardware and software are subject to specific guidelines based on the manufacturer’s or publisher’s return policies. If returns are allowed, we’ll gladly assist you with a replacement, refund, or credit based on your account terms. Here’s what you need to know: 

  • Return Window: Please contact us within 30 days of the shipment date to request a return. Returns requested after 30 days may be subject to a restocking fee of 20% or greater, depending on manufacturer and distributor policies. 
  • Return Merchandise Authorization (RMA) Number: Before returning any product, please obtain an RMA Number from us. Simply provide any invoice numbers, product serial numbers (if applicable), reasons for return, and whether the product packaging has been opened. 
  • No Returns Without RMA Number: To ensure a smooth process, returns cannot be accepted without an RMA Number. 
  • Shipping Costs: We kindly ask that you cover the return shipping charges. We recommend using a reliable carrier that provides proof of delivery and insurance to ensure your return arrives safely. 
  • Timely Returns: Please return products within the applicable return period (e.g., 30 days for general returns, 14 days for defective products, 5 days for damaged products) and ensure they meet our return guidelines. If you have any questions, we’re here to help! 
  • Product Replacement: We’ll ship your replacement product or issue a credit once we’ve received and inspected the original product. Our goal is to resolve your return swiftly. 

B. Rights of Return 

1. Hardware 

  • Unopened Products: If permitted by the manufacturer, we accept returns of unopened hardware in its original, sealed packaging. 
  • Opened Products: Opened items may be subject to a restocking fee of 20% or greater, depending on manufacturer and distributor policies. 
  • Condition Requirements: Please ensure all original packaging, warranty cards, manuals, cables, accessories, and components are included to be eligible for a return. 
  • Initiate Returns Within 30 Days: Please start the return process within 30 days of the shipment date. 

2. Software 

  • Publisher Policies: Software returns depend on the publisher’s policies. If returns are allowed, we’ll gladly assist you. If not, we apologize for any inconvenience and are here to help with any questions. 

3. Damaged Products 

We understand how frustrating it can be to receive a damaged product. Here’s how we can assist: 

  • Refusing Delivery: If your package arrives visibly damaged, we highly recommend refusing delivery. 
  • If You Accept a Damaged Package: 
    • Note Damages: Please note any damages on the carrier’s delivery record before the driver leaves. 
    • Take Photos: Immediately take pictures of the outer box, inner box, shipping label, and any product serial number labels. 
    • Contact Us: Reach out to us within 5 days at 713-780-1157 or [email protected]. We’re here to help resolve the issue promptly. 
    • Keep Packaging: Please retain all original packaging and the product for damage claims. 

For Large Format Displays: 

  • Reporting Timeframe: You have 48 hours to report any visible or concealed damage by calling us or emailing us. We’re committed to helping you resolve any issues quickly. 
  • Inspect Upon Delivery: 
    • Carefully inspect each item upon delivery. 
    • If you notice any damage to the packaging, take photos, mark the Bill of Lading as “DAMAGED”, refuse the package, and call us immediately. 
  • Concealed Damage: 
    • If you don’t see any visible damage, please open the package and inspect the actual product before installation. 
    • If you find any concealed damage, take photos of the product and packaging, then contact us right away. 
  • Using Your Own Freight Account: 
    • If your order was shipped using your own freight account, we are not responsible for loss or damage. 
    • You’ll need to file a loss/damage claim with your carrier. We’ll assist you in any way we can. 

4. Order Discrepancies 

  • Reporting Issues: If you experience any shortages, incorrect items, or overages, please let us know within 5 days of receiving your shipment. We’re dedicated to resolving any discrepancies promptly. 

5. Out-of-Box Failure (OBF), Defective, or Dead-on-Arrival (DOA) Products 

We aim to make the process as convenient as possible when dealing with defective products: 

  • Reporting Defects: If you receive a product that is defective, doesn’t work out of the box, or is dead on arrival, please notify our returns department within 14 days of the shipment date. We’re here to help with a replacement or solution. 
  • Easy Exchange Process: 
    • Prepaid Shipping Label: We will provide you with a prepaid shipping label to return the defective product at no cost to you. 
    • Quick Replacement: Once we confirm the product is defective, we’ll promptly ship a replacement or issue a credit, depending on your preference. 
  • Manufacturer’s Warranty: 
    • After 30 days, products are typically covered by the manufacturer’s warranty. 
    • We’ll guide you through contacting the manufacturer for repair or replacement and assist with any required case numbers. 

6. Non-Returnable Products 

We strive to accommodate all return requests; however, some items cannot be returned due to manufacturer policies or product conditions. These include: 

  • Discontinued products 
  • Special orders 
  • Custom configurations 
  • Items stored on your behalf for extended periods 
  • Products that have been opened and are not in resale condition 
  • Items manufacturers or distributors won’t accept back 
  • Products in your possession beyond the return periods defined herein 

We appreciate your understanding in these cases. If you have any questions, please don’t hesitate to contact us. 

C. Easy Return Process 

1. Obtain an RMA Number 

  • Contact Us: 
  • Provide Details: We’ll need the following information: 
    • Invoice Number 
    • Product Serial Number(s) (if applicable) 
    • Reason for Return 
    • Whether the Product Has Been Opened 

2. Sending Back Your Product 

  • RMA Validity: RMA Numbers are valid for 14 business days. Please return the product within this timeframe to the address provided in your RMA instructions. 
  • Packaging Guidelines: 
    • Attach RMA Label: Please attach the provided RMA label to the outer packaging. 
    • Do Not Write on Product Box: To preserve the product’s condition, please do not write on the product box. 
    • Mark RMA Number Clearly: Clearly mark the RMA Number on each package being returned. 
    • Proper Packing: We highly recommend using packing and boxing best practices to ensure that products are properly cushioned and protected during shipment.   
  • Shipping Method: We recommend using a reputable carrier that offers proof of delivery and insurance. This helps ensure your package arrives safely and provides protection during transit. 

D. Refund Policy 

We aim to process your refund or credit as quickly as possible: 

  • Refund Timeframe: Once we receive, inspect, and approve your return, we’ll normally process your refund or credit for the purchase price (minus any applicable fees) within 14 business days or less. 
  • Outstanding Amounts: Any outstanding amounts on your account may be deducted from your refund. 
  • Your Rights: This policy does not affect any rights you may have under applicable law. We’re committed to ensuring you’re treated fairly and transparently. 

We’re Here to Help! 

If you have any questions or need assistance at any point during the return process, please don’t hesitate to contact us. Our team is dedicated to ensuring your experience with UnifiedCommunications.com is positive and satisfactory. 

Contact Us: 

  • Phone: 713-780-1157 (Monday to Friday, 9 a.m. to 6 p.m. CST) 

Thank you for choosing UnifiedCommunications.com. We appreciate your business and look forward to serving you again! 

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