AudioCodes Advanced Hardware Replacement (AHR) provides next-business-day replacement for commonly used field-replaceable units for a one-year term, with multi-year options available. AHR must be added to an existing ACTS 9×5 or ACTS 24×7 technical support plan. A 30-day qualification period applies from the date of purchase before any replacement requests can be initiated.
AHR does not include remote installation or installation help.
AHR Terms and Conditions:
- Replacement part will be shipped out to customer by a time period specifically agreed upon when ordering such service. In North America, if an AHR claim is received after 1:00PM ET replacement part will be shipped out on the next business day.
- AudioCodes may invoice customer for shipping costs in case customer requests to ship the replacement part to a location other than the customer main address.
- Replacement parts/products may be reconditioned or previously repaired products.
- The warranty on the replacement product is the same as the main ACTS contract or 90 days from the date of shipment of the replacement product, whichever is later.
- Customer must return the faulty product to AudioCodes within 15 days of receiving the replacement.
- If faulty unit is not returned to AudioCodes within 15 days, the customer will be invoiced for ther full purchase price of the faulty unit.
