Unified Communications

Unified communications (UC) is a trend in business systems that integrates all forms of communications. It allows an individual to send a message in one medium and then lets the recipient choose the medium for playback. For example, one can receive a voice mail message and then read it in their email inbox using a unified communications program. This, of course, is only the beginning.

The communications leveraged by UC can include phone, e-mail, chat, voice mail, and fax. A successful implementation can automate and unify all forms of human and device communications into a common user experience. Gains in efficiency can result through an optimization of business processes and enhancing human communications, reducing latency, managing flows, and eliminating device and media dependencies.

Because of the inherent flexibility of Unified Communication Systems, what we think of as communication devices is changing. The deskphone is now an optional component to communication. A Plantronics Headset allows superior sound delivery of voice communication regardless of playback medium.

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