UC Care™
A Strategic Extension of Your Team
Our mission is to understand your goals, anticipate your needs, and support your success every step of the way. We’re here to help your business thrive, not just survive.
Support for your Team
We empower your organization.
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Proactive Monitoring
Flexible Service Tiers
Strategic Insights
24/7 Remote Support
Incident Management
Configuration and Update Management
Lifecycle Management
Reporting
UC Care™
Smarter Support.
Stronger Partnership.
Now UC Care™ is not just a support plan. It’s a commitment to maximizing uptime, simplifying operations, and delivering a premium user experience across your unified communications environment.
Flexible, scalable support from deployment to optimization.
Consistent performance with predictable costs.
Less internal workload = More focus on your core business.
Real-time monitoring via Managed Services Portal.
Single point of contact for escalations and warranty claims.
What’s Included
UC Care™ Service Tiers
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Service Essential Enhanced Elite
Remote Support M-F 8X5
(Excluding holidays)		 Unlimited Unlimited Unlimited
Remote Support – Emergency After Hours (24×7) Unlimited*
On-Site Support M-F 8X5 CST
(After remote diagnostics)		 Additional Cost Limited 48 Hour SLA** Limited 48 Hour SLA**
On-Site Support M-F 8X5 CST
(After remote diagnostics)
Team Room Update Management
Team Room Configuration Management
Reporting & Insights
Incident Management
Lifecycle Management
Asset Tracking
Hardware Replacement Coordination
Monthly Summary and Quarterly Meeting
Terms Available 1-3 Years 1-3 Years 1-3 Years
Save more with multi-year plans and volume discounts!
Reach out for a custom quote.