As organizations move swiftly to realize the promise of an AI-powered workplace, the spotlight understandably shines on Microsoft Copilot—from Business Chat and Microsoft 365 Copilot to custom Copilot Agents. These tools are powerful enablers of modern productivity, but they are not the whole story.
To build a truly connected and intelligent work environment, businesses must also focus on how people meet, collaborate, and communicate. That’s where solutions like Teams Phone, Teams Rooms, Microsoft Places, and Viva play a foundational role.
Microsoft Teams Phone has grown far beyond a traditional cloud PBX. It’s now a strategic voice layer in the AI-powered workplace—one that’s ready for the spotlight.
AI Is Changing the Way We Talk
Copilot in Teams Phone brings generative AI to one of the most human, high-value modes of interaction: voice.
On any VoIP or PSTN call, users can tap the Copilot icon to ask questions like “List action items,” “Summarize the call,” or “What were the key decisions?”—and receive real-time, structured responses. Copilot can even pop out into its own workspace, allowing the conversation to flow without interruption.
After the call, the Recap feature unlocks new levels of productivity. Users can ask Copilot to highlight unresolved questions, translate technical language into plain English, or extract key takeaways—all without re-listening or transcribing manually.
Perhaps most impressive is how Copilot follows the call. If a conversation is transferred, the Generate call transfer notes feature creates an AI-authored summary that ensures the next participant joins with full context. No need to repeat the backstory or risk something getting lost in transition.
This is more than just convenience—it’s a shift in how organizations capture, retain, and act on institutional knowledge through voice.
Voice as a First-Class Citizen in the AI Stack
Data fuels AI—but its true value lies in how connected and accessible it is. While documents, chats, and emails have long been part of enterprise search and analytics, voice remains one of the richest and most underutilized data sources.
Too often, calls still live in fragmented platforms—separated from the systems where collaboration and decision-making happen. That’s a missed opportunity.
With Teams Phone, calls can be transcribed, summarized, and integrated into the same Microsoft 365 ecosystem as the rest of your organizational content. Having all of your data in one cloud allows Copilot and Microsoft Graph to reason across all of the communications you choose to allow it access to—turning disparate conversations into cohesive, actionable insight.
In the AI era, Voice is a strategic data stream—one that belongs in the same cloud, not a silo.
Why Integration Matters More Than Ever
Here’s the reality: building an AI-powered workplace is a complex journey. Even for experienced IT and business leaders, the pace of innovation can feel overwhelming.
Trying to piece together a solution with separate vendors for AI, telephony, meeting rooms, and adoption is not only inefficient—it often leads to fragmentation, security gaps, and missed opportunities for AI to deliver value across experiences.
Organizations don’t need a telephony partner; they need a partner that can bring it all together—someone who understands the full breath of Modern Work and AI transformation. That’s where UnifiedCommunications come in.
Ready to Explore the Role of Voice in Your AI Strategy?
Let’s talk. A 30-minute Teams Phone strategy session could be the smartest call you make this year. Click here to schedule a session with an AI-Powered Workplace expert.
